Description

Engage is a modern, scalable business software solution providing Customer Services, Sales, Telemarketing, Loyalty and Debt Collections applications, including a Multi-Channel Service an Integration Service and a Workflow Service, all in one single software platform.

Key Concepts & Benefits

• More than 50 big installations in LATAM, mostly financial services
• IT proffessionals with more than 15 years of experience in financial business processes development
• Market proven software platform for complex B2B, B2C and/or internal business processes.
• Applications Designing & Building low code tool “Engage Designer”.
• Multi-Channel Service layer: Connect any business process with email, chat, whatsapp, sms, social networks, CTI, IVR, smart devices and self Service channels.
• Integration Service Layer, providing REST / SOAP web services integration, API Integration, Terminal emulation (os 390, as 400), Push Notifications (Firebase), MQ series and Tcp / IP Integration. Support for high volume of parallel transactions.
• Lower time and cost of applications mantenaince and evolution.
• Out-of-the-box / Built-in functions provided: Customer 360° View, Customer History, Campaign Manager, Attachments, Email Inbox, etc.
• Process measures / Process improvement through process metrics like time consumption, SLA achievement, monetary value, performance indicators, etc.
• Product Roadmapping: Technical Support and new releases provided by contract. Companies get upgrades, new features and bug fixes with full compatibility with all deployed business processes.

Wide experience in Financial Industry

Engage Business Solution is implemented in many financial / banking and financial retail organizations in all Latam region: BBVA, Banco Industrial (Bind), Banco Itaú, Cencosud, Mercado Libre, Banco Santa Fe, Banco San Juan,  Nuevo Banco de Entre Ríos, Banco Santa Cruz, Banco Provincia de Buenos Aires, Banco Comafi, Cetrogar, CartaSur, Banco Tucumán, Banco Columbia, Banco de Crédito del Perú (BCP), ScotiaBank among others.