eXpand

eXpand is an Omni Channel Contact Center software, with integrated artificial intelligence, which allows you to unify, control and enrich the communication experience with your customers.

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Description

eXpand Omnichannel Customer Journey Software unifies, controls and enriches the communication experience with the final customer; it integrates telephony, digital channels as well as automatisms (Bots, Artificial Intelligence, IVR, CTI, etc.) and offers visibility of the interactions with each client through the different contact channels.

It is more affordable and efficient than its legacy counterparts, since what others implement with several manufacturers, eXpand manages to integrate into a single software; non-technical users are able to configure it easily using a Web interface, allowing them to adapt the operation of their business swiftly and independently.

Its security system is based on user profiles and records all transactions. It is a multi-language solution, allowing concurrent users to work in different languages using the same platform.

It is installed in a few hours, either On Premises or in the cloud; it can be integrated with Legacy products (Avaya, Cisco, NEC, etc.) or replace them, offering more features, greater flexibility and same availability with lower expenses and investments.

Our support service is provided by expert technicians and engineers, 24 hours a day, 365 days a year.

We have clients in Latam in the Telcos and Cable TV, Financial and Insurance, Health, Consumer, Tourism and Education sectors.

Some links of interest:

Connection with Webservices

You can connect with our APIs to develop complex integration systems in order to enhance your Call Center services, WhatsApp, Automatic Dialer, reports, agent status and automatic responses, among others.

Advantages

  • Integrate telephony and digital channels
    • Automate, reduce costs and increase your income
    • Earn visibility into interactions with your customers
    • Manage centralized or distributed organizations
    • Manage independently of the manufacturer
    • Reduce investments and expenses
    • Grow in a more economical and simple way
    • Take advantage of mobility and remote work
    • Gain security and be auditable
    • 24×7 support
    • On Premise or in the cloud